Warranty
Hamster Warranty
The product to be free from manufacturing defects or any other specific defect as may be specified in the Specific Terms and Conditions below. The Warranty is for a period mentioned in the Specific Terms and Conditions below ( if not specified in the Specific Terms and Conditions below), as well as the product listing page, and such period shall commence from the date of purchase of the product by the first end user. This is a non-transferable warranty, valid only in the territory of India and extended only to the first end user customer ( “ Customer”) basis the following terms and conditions, which the Customer is deemed to have accepted upon purchase of the product. The Warranty is 01 year for the entire product and 5 years for compressor from the date of invoice of the product. The company shall continue to warrant the compressor to be free from defects in material and workmanship under normal use and service and under specified voltage conditions. This warranty is subject to use of product with input voltage of 230 V +/- 10%. Warranty service which includes replacement or repairs, will be carried our through the Authorized Service Centers only. Warranty will be valid only when the original purchase invoice is presented at the time of service. Company reserves the right to decline warranty service, if the purchase invoice is not presented. In case of commercial usage of the product, warranty would only be limited to 90 days only. Warranty will cover only functional parts and software issues having manufacturing defects and does not cover damages to the product resulting from unauthorized adaptations/ adjustments/tampering/repair, improper installation or placement, mishandling, improper use, deviation from the instructions set out in the user manual (if applicable) normal wear and tear caused due to use of the product. Warranty does not cover any external accessories and fittings to the product ( such as battery, Copper kit, cable, etc). Warranty also does not cover for the defects/poor performance due to faulty accessories etc. All plastic, rubber, glass or aesthetic parts and consumable replacements will be on a chargeable basis. Warranty shall not apply to damages caused to the product by accident, voltage fluctuations, lightening, ingress of water ( beyond certified limits, if any), fire or any other natural calamity, improper ventilation, dropping or excessive shock, or any external cause beyond Company’s control. Company shall retain all products or spare parts which are replaced and the ownership of the same shall vest with the Company. Company is not liable to provide repair services or spare parts after the period of warranty expires and the same if provided will be on a chargeable basis. Whilst the company, through its Authorized Service Centers , shall make every effort to carry out the service at the earliest it is expressly clarified that the Company is under no obligation to do so within a certain time period. Whilst Company would take all necessary steps to repair the product under warranty and maintain sufficient stock of the spare parts of the product, in certain cases, at its sole discretion, Company may due to non-availability of spare parts of the product or product being in a state which is beyond economic repair, offer a replacement scheme to the Customer. The terms of such replacement offer is subject to change from year to year and shall also be applicable on the maximum retail price of the product. All transportation & handling expenses incurred while replacing or repairing will be payable by the Customer. For any warranty claim requested by the Customer from the region beyond municipal jurisdiction of the Authorized Service Centers , a visit by an authorized service personnel may be arranged by the Company through its Authorized Service Centers , on a case to case basis, at its sole discretion and the charges towards such visit will be borne by the customer. Warranty shall be void if 1)The type or serial no. on the product has been altered, removed or defaced, 2)The product is not operated as per the instruction given in the User Guide, if any, 3)The defects are caused by household pets, rats, cockroaches or any other animals or insects, 4)The warranty automatically expires after the period of time stated in the product invoice even if the product may not be in use for any time for whatever reasons. 5)This Warranty shall not affect Customer’s statutory rights under any applicable law. Customer agree to indemnify and keep Company harmless against all damages, liabilities, costs, expenses, suits and proceedings ( including reasonable attorney’s fee) that may be suffered by the Company as a consequence of:(i) violation of these terms and condition by the Customer; (ii) violation of applicable laws by the customer; (iii) any action or inaction resulting in willful misconduct or negligence on the Customer’s part. In the event or repairs of any part (s) of the product, the Warranty will therefore continue and remain in force only for the unexpired period of the Warranty. Moreover the time taken for repair and in transit whether under the Warranty or otherwise shall not be excluded from the Warranty period. None of the employees, sellers, dealer or the Authorized Service Centers of the Company have the authority to vary these terms and conditions. Customer agrees that the courts at Kerala shall have the exclusive jurisdiction to settle any dispute that may arise in relation to this Warranty or terms and conditions. COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, SPECULATIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO ANY LOSS OF USE, BUSINESS INTERRUPTION, AND LOSS OF INCOME OR PROFITS, IRRESPECTIVE OF WHETHER IT HAD AN ADVANCE NOTICE OF THE POSSIBILITY OF ANY SUCH DAMAGES.
How can I register for an extended warranty ?
To avail extended warranty scheme you should register your product via website . If the product is not registered with us product will fall under standard warranty terms